In a gas emergency you need to act quickly and take the following steps:

o             Turn off the gas supply if it is safe to do so at the emergency control valve at the meter unless the meter is located in a basement/cellar or at the LPG bulk tank or storage vessels.

o             Extinguish all naked flames and do not smoke.

o             Do not operate electrical switches (this includes turning switches on or off). Operating electrical equipment can ignite escaping gas.

o             Get to fresh air immediately – open all doors and windows to ventilate the area.

o             Contact the relevant National Gas Emergency number above.

o             If you are feeling unwell visit your GP or hospital immediately and inform them that you may have been exposed to carbon monoxide.

o             If the attending emergency operative identifies any concern with any gas appliances, follow the advice given concerning use of the equipment and where advised contact a Gas Safe registered engineer to fix the appliance and check for safety.

o             Do not turn the gas supply on again until it has been checked by a Gas Safe registered engineer.

Can you smell gas? Feeling ill – Headaches? Nausea? Dizziness?

Badly fitted and poorly serviced gas appliances can cause: Gas leaks, fires, explosions and carbon monoxide poisoning.

Gas Emergency Contacts

If you smell gas then call the free 24-hour National Gas Emergency Helpline:

England, Wales and Scotland: 0800 111 999

Northern Ireland: 0800 002 001

Isle of Man: 0808 1624 444

Guernsey: 01481 749000

Jersey: 01534 755555

*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, supplied to customers from an underground main system. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air(towns-gas) installations on this system are currently being converted to burn natural gas.